The Code Compliance Committee

The Code Compliance Committee (the CCC) was established in July 2009 to ensure customers of Australia’s credit unions, mutual banks and mutual building societies (Mutuals) that have adopted the Customer Owned Banking Code of Practice  (the Code) meet the standards of good practice set out in the Code.

The CCC investigates allegations that the Code has been breached and monitors Mutuals’ compliance with the Code through compliance activities such as mystery shopping, surveys and compliance visits.

Lodge a complaint.

We ensure the banks continuously work towards improving the standards of practice and service in the banking industry - Chairperson

The latest from the newsdesk

Nov 2014

Bulletin 52 – Accomplish 21

Welcome to Accomplish 21, the November 2014 edition of the bulletin from the Customer Owned Banking Code Compliance Committee (COPCCC), which has been established in accordance with the Custo...

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Aug 2014

Bulletin 51 – Accomplish 20

Welcome to Accomplish 20, the August 2014 edition of the bulletin from the Code Compliance Committee (CCC), which has been established in accordance with the Customer Owned Banking Code of Pr...

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Recent publications

Dec 2013

Report 34 – Annual Report 2012/2013

The Code Compliance Committee is pleased to advise that it has released its Annual Report for 2012-2013 in accordance with section E18 of the Mutual Banking Code of Practice (the Code).

A co...

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Nov 2013

Reports 33 – Quarterly Authorised Deposit-taking Institution Performance September 2013

The Australian Prudential Regulation Authority (APRA) released the statistics publication, Quarterly Authorised Deposit-taking Institution Performance for September 2013 (issued 26 November 2...

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