Building trust in customer owned banking

The Customer Owned Banking Code Compliance Committee encourages and promotes customer owned banking institutions to meet customer and community needs and expectations.

Find out more about who we are and what we do.

We support credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust - Committee Chairperson

The latest from the newsdesk

Jun 2019

Annual compliance health check

With the 2019 Annual Compliance Statement (ACS) program about to roll out, we urge subscribers to the Customer Owned Banking Code of Practice (the Code) to acquaint themselves with changes to th...

Continue reading this story

Mar 2019

Direct Debit follow-up review reveals disappointing level of compliance

The ability to cancel a direct debit arrangement helps consumers maintain control of their finances and is especially important for those experiencing financial hardship. Under section 20.1 of th...

Continue reading this story

Recent publications

Dec 2019

Customer Owned Banking Code Compliance Committee Annual Report 2018-19

The Customer Owned Banking Code Compliance Committee (the Committee) is pleased to release its Annual Report 2018-19. A copy of the Report can be downloaded here.

The Annual Report demonstrate...

Continue reading this story

Sep 2019

Own Motion Inquiry ‘Sale of consumer credit insurance by customer owned banking Code subscribers’

Scrutiny of add-on insurance products by consumers, regulators and government has increased recently, with a particular focus on the sale of consumer credit insurance (CCI). Insurers and third-pa...

Continue reading this story