The Code Compliance Committee

The Code Compliance Committee (the CCC) was established in July 2009 to ensure customers of Australia’s credit unions, mutual banks and mutual building societies (Mutuals) that have adopted the Customer Owned Banking Code of Practice  (the Code) meet the standards of good practice set out in the Code.

The CCC investigates allegations that the Code has been breached and monitors Mutuals’ compliance with the Code through compliance activities such as mystery shopping, surveys and compliance visits.

Lodge a complaint.

We ensure the banks continuously work towards improving the standards of practice and service in the banking industry - Chairperson

The latest from the newsdesk

Mar 2015

Bulletin 53 – Accomplish 22

Welcome to Accomplish 22, the March 2015 edition of the bulletin from the Customer Owned Banking Code Compliance Committee (COPCCC), which has been established in accordance with the Customer ...

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Nov 2014

Bulletin 52 – Accomplish 21

Welcome to Accomplish 21, the November 2014 edition of the bulletin from the Customer Owned Banking Code Compliance Committee (COPCCC), which has been established in accordance with the Custo...

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Recent publications

Jan 2015

Report 36 – Financial Difficulty Own Motion Inquiry Report

The Customer Owned Banking Code Compliance Committee (the Committee) has recently conducted an inquiry into whether customer owned banking institutions (Institutions) have met their financial di...

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Dec 2014

Report 35 – Annual Report 2013/2014

The Customer Owned Banking Code Compliance Committee is pleased to advise that it has released its Annual Report for 2013/2014 in accordance with section 4.3(k) of the Customer Owned Banking C...

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