Building trust in customer owned banking

The Customer Owned Banking Code Compliance Committee encourages and promotes customer owned banking institutions to meet customer and community needs and expectations.

Find out more about who we are and what we do.

We support credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust - Committee Chairperson

The latest from the newsdesk

Mar 2019

Direct Debit follow-up review reveals disappointing level of compliance

The ability to cancel a direct debit arrangement helps consumers maintain control of their finances and is especially important for those experiencing financial hardship. Under section 20.1 of th...

Continue reading this story

Feb 2019

Compliance with privacy obligations still an issue

Privacy and data security compliance will become both more complex to manage and more important as Australia moves towards implementing open banking. Yet a recent inquiry identified a concerning ...

Continue reading this story

Recent publications

Mar 2019

Own Motion Inquiry ‘Direct Debit’

Section 20.1 of the Customer Owned Banking Code of Practice (the Code) gives customers the right to ask their institution to cancel a direct debit and requires the institution to action such a re...

Continue reading this story

Nov 2018

Annual Compliance Report 2017-18

The Customer Owned Banking Code Compliance Committee (the Committee) released its Annual Compliance Report 2017-18. A copy of the report can be downloaded here.

The Committee welcomes an incre...

Continue reading this story