Building trust in customer owned banking

The Customer Owned Banking Code Compliance Committee encourages and promotes customer owned banking institutions to meet customer and community needs and expectations.

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We support credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust - Committee Chairperson

The latest from the newsdesk

Jun 2018

Better complaint reporting

Each year, the Customer Owned Banking Code Compliance Committee holds in-depth compliance discussions with a sample of institutions for the Annual Compliance Statement (ACS) Verification Program....

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May 2018

Better breach reporting

Each year, the Customer Owned Banking Code Compliance Committee holds in-depth compliance discussions with a sample of institutions for the Annual Compliance Statement (ACS) Verification Program....

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Recent publications

Jun 2018

Own Motion Inquiry ‘Privacy’

The Customer Owned Banking Code Compliance Committee (the Committee) has finalised its review of customer owned banking institutions’ compliance with privacy obligations under Section D23 and Key...

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Dec 2017

Annual Compliance Report 2016-17

The Customer Owned Banking Code Compliance Committee has published its Annual Compliance Report for 2016-17 in accordance with section 4.3(k) of the Customer Owned Banking Code Compliance Committ...

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