Building trust in customer owned banking

Investigations can be a learning tool

Allegations of a breach of a Code of practice can be a useful learning tool even if a formal investigation finds no Code breach. This was the outcome of a Code breach allegation recently investig...

Annual compliance health check

With the 2019 Annual Compliance Statement (ACS) program about to roll out, we urge subscribers to the Customer Owned Banking Code of Practice (the Code) to acquaint themselves with changes to th...

Compliance with privacy obligations follow-up inquiry outcomes

Privacy and data security are among the foremost concerns for consumers and, with recent government moves to update and strengthen privacy laws, it is essential that financial institutions manage...

Customer Owned Banking Code Compliance Committee Annual Report 2018-19

The Customer Owned Banking Code Compliance Committee (the Committee) is pleased to release its Annual Report 2018-19. A copy of the Report can be downloaded here.

The Annual Report demonstrate...