The Code Compliance Committee

The Code Compliance Committee (the Committee) ensures Australia’s credit unions, mutual banks and mutual building societies (Customer Owned Banking Institutions) that have adopted the Customer Owned Banking Code of Practice  (the Code) meet the Code’s standards of good practice.

The Committee investigates allegations that the Code has been breached and monitors institutions’ compliance with the Code through compliance activities such as mystery shopping, surveys and compliance visits.

Lodge a complaint.

We ensure the banks continuously work towards improving the standards of practice and service in the banking industry - Chairperson

The latest from the newsdesk

Jun 2015

Bulletin 55 – Accomplish 23

Welcome to Accomplish 23, the June 2015 edition of the bulletin from the Customer Owned Banking Code Compliance Committee (COPCCC), which has been established in accordance with the Customer O...

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May 2015

Bulletin 54 – Industry Codes of Practice – do your clients have enforceable rights?

Earlier this year, the Supreme Court determined that a guarantor was not responsible to pay the bank over $6 million, because the bank had not complied with the Code of Banking Practice (National...

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Recent publications

Jan 2015

Report 36 – Financial Difficulty Own Motion Inquiry Report

The Customer Owned Banking Code Compliance Committee (the Committee) has recently conducted an inquiry into whether customer owned banking institutions (Institutions) have met their financial di...

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Dec 2014

Report 35 – Annual Report 2013/2014

The Customer Owned Banking Code Compliance Committee is pleased to advise that it has released its Annual Report for 2013/2014 in accordance with section 4.3(k) of the Customer Owned Banking C...

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