Committee members

The Code Compliance Committee is an independent compliance monitoring body established under its Charter and the Customer Owned Banking Code of Practice under the authority of the Customer Owned Banking Association.

Jocelyn Furlan, Independent Chairperson


Appointed: 19 February 2019 Term expires: 18 February 2022 (eligible for re-appointment)

Jocelyn Furlan’s passion is an Australian community empowered about their financial affairs.

She is a non-executive director of Financial Counselling Australia, First State Super, and is Chair of the Board of Strathcona Baptist Girls Grammar School. She is also a member of Vanguard Investment Australia Ltd’s External Compliance Committee, and a part-time member of the Superannuation Complaints Tribunal. She is the Principal of Furlan Consulting.

Jocelyn was the Chairperson of the Superannuation Complaints Tribunal for eight years from 2007 until March 2015. Since April 2015 she has provided consulting services, principally in the area of dispute resolution, including to the Commonwealth Bank of Australia’s financial advice remediation programs.

Jocelyn holds law and commerce degrees and a diploma of financial planning. She is a member of the AICD and numerous superannuation industry associations. She has in excess of 30 years’ experience in superannuation, including being the inaugural Company Secretary of VicSuper.

She is a much sought after speaker and presenter, sharing her insights into the superannuation and life insurance industries through relating stories of the many interesting disputes she has seen.

Anita Schut, Industry Representative

BA (Asian Studies), Grad Dip Personnel Mgt

Appointed: 1 January 2014 Term expires: 31 December 2019 (final term)

Anita is the Head of Legal, Governance and Compliance at Unity Bank and is the informal Chair and founder of the NSW Mutual Compliance Group. She has more than 20 years’ experience working in compliance, including as Banking Compliance Manager for Citibank Australia, and has extensive broader financial services industry experience including lending, human resources and project management roles.

Anita has completed the Australian Compliance Institute Certified Compliance Professional program.

Carolyn Bond AO, Consumer Representative

Appointed: 1 March 2015 Term expires: 28 February 2020 (final term)

Carolyn has worked in the consumer advocacy field for more than 20 years, focusing primarily on issues such as consumer credit, debt collection and high pressure selling.  Carolyn was co-CEO of the Consumer Action Law Centre, and Chair of the Consumers Federation of Australia.  She has represented consumers on a number of bodies including the Commonwealth Consumer Affairs Advisory Council and the ASIC Consumer Advisory Committee.  She has been a director of the Victorian Legal Services Board, the former Banking and Financial Services Ombudsman and the Energy and Water Ombudsman Victoria.

Carolyn is currently supporting community organisations to contribute to industry policies which improve financial outcomes for family violence victims.  She is a director of the Financial Counselling Foundation and the Financial Advisers Standards and Ethics Authority.

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