Our Secretariat

The Code Compliance Committee’s work is supported by our Secretariat, which provides Code monitoring and administrative services to the Committee.
The Secretariat is provided by a specialised Code team within the Financial Ombudsman Service (FOS) Australia under a service agreement between the Committee, the Customer Owned Banking Association and FOS.

Sally Davis, General Manager, Code Compliance

Sally leads the FOS Code team, a separately operated and funded business unit of FOS. It supports the Code Compliance Committee to monitor compliance with the Customer Owned Banking Code of Practice to achieve service standards people can trust.

Sally has extensive experience in financial services. Prior to her appointment as General Manager, she was Senior Manager of Systemic Issues at FOS and has worked at FOS and its predecessor schemes for almost 15 years.

Sally is an accredited mediator and holds a Bachelor of Commerce and a Bachelor of Laws degree from the University of Melbourne and a Graduate Diploma (Arts) from Monash University. Sally brings to this position extensive experience in financial services, as well as good relationships with regulators, industry and consumer groups from her work as Senior Manager of Systemic Issues and other roles at FOS.

Daniela Kirchlinde, Compliance Manager

Daniela has a background in dispute resolution and broad industry experience in Australia, England and Germany. In addition to her Compliance Management role, she manages compliance for the Insurance Brokers Code of Practice. Daniela holds a Bachelor of Commerce from the Cologne University (Germany) and a Graduate Diploma in Finance and Investment from the Australian Securities Institute Melbourne.

Linh Nguyen, Investigations Manager

Linh has a background in finance and accounting and joined the Secretariat after three years with FOS. She assists in both investigations and monitoring.

Kailey Ryan, Compliance Administrator

Kailey is the Coordinator for the Code Compliance and Monitoring at FOS. She is the first point of contact for organising the logistics and administrative functions with the Committee.

Contact us

The team can be contacted on Tel 1800 367 287 or email us.

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