Resources for industry

Code Compliance Manual

The Customer Owned Banking Association’s Code Compliance Manual is designed to help your staff meet the requirements of the Customer Owned Banking Code of Practice. The manual provides practical compliance guidance on all aspects of the Code and explains how it relates to legislation, regulatory guides and other industry codes.

Customer Owned Banking Association Code Compliance Manual (please contact COBA for a copy)

Compliance checklists

Our compliance checklists are designed to help Code Subscribers effectively meet their Code obligations and tackle ‘problem areas’ where there is room for improvement.

Financial difficulty compliance checklist (PDF, 219 KB, one page)

Direct Debit arrangements compliance checklist (PDF, 399 KB, three pages)

Code Compliance Committee inquiry reports

Our Own Motion Inquiries into Code compliance investigate areas of emerging risk in the customer owned banking industry. Our subsequent inquiry reports are a valuable way for us to:

  • share our experience
  • influence good industry practice where we have identified areas for improvement, and
  • showcase good industry practice.

Recent inquiries have focused on Code Subscribers’ obligations regarding financial difficulty and Code training.

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