Building trust in customer owned banking

The Customer Owned Banking Code Compliance Committee encourages and promotes customer owned banking institutions to meet customer and community needs and expectations.

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We support credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust - Committee Chairperson

The latest from the newsdesk

Oct 2021

Committee welcomes updated ASIC guidance on handling of complaints and disputes

On 5 October 2021, ASIC’s Regulatory Guide RG 271 Internal Dispute Resolution (RG 271) came into effect.  RG 271 sets new standards and requirements for complaints-handling across the financia...

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Sep 2020

Investigations can be a learning tool

Allegations of a breach of a Code of practice can be a useful learning tool even if a formal investigation finds no Code breach.

This was the outcome of a Code breach allegation recently inves...

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Recent publications

Aug 2021

Customer Owned Banking Code Compliance Committee releases Annual Report for 2020-21

The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released it...

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Jun 2021

Customer Owned Banking Code Compliance Committee Follow-Up Inquiry into consumer credit insurance

A follow-up inquiry into consumer credit insurance (CCI) has shown that, while customer owned banking institutions have stopped selling add-on CCI, they still have a duty to their customers when ...

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