Building trust in customer owned banking

The Customer Owned Banking Code Compliance Committee encourages and promotes customer owned banking institutions to meet customer and community needs and expectations.

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We support credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust - Committee Chairperson

The latest from the newsdesk

Oct 2021

Committee welcomes updated ASIC guidance on handling of complaints and disputes

On 5 October 2021, ASIC’s Regulatory Guide RG 271 Internal Dispute Resolution (RG 271) came into effect.  RG 271 sets new standards and requirements for complaints-handling across the financia...

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Sep 2020

Investigations can be a learning tool

Allegations of a breach of a Code of practice can be a useful learning tool even if a formal investigation finds no Code breach.

This was the outcome of a Code breach allegation recently inves...

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Recent publications

Nov 2021

Learning by Example

Every year, the Customer Owned Banking Code Compliance Committee (COBCCC) seeks data about complaints and breaches of the Customer Owned Banking Code of Practice (the Code) from subscribers. At i...

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Aug 2021

Customer Owned Banking Code Compliance Committee releases Annual Report for 2020-21

USING THE INDUSTRY CODE TO SUPPORT CUSTOMERS AND INDUSTRY THROUGH CHALLENGING TIMES
The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released it...

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