Building trust in customer owned banking

The Customer Owned Banking Code Compliance Committee encourages and promotes customer owned banking institutions to meet customer and community needs and expectations.

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We support credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust - Committee Chairperson

The latest from the newsdesk

Sep 2020

Investigations can be a learning tool

Allegations of a breach of a Code of practice can be a useful learning tool even if a formal investigation finds no Code breach.

This was the outcome of a Code breach allegation recently inves...

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Jun 2019

Annual compliance health check

With the 2019 Annual Compliance Statement (ACS) program about to roll out, we urge subscribers to the Customer Owned Banking Code of Practice (the Code) to acquaint themselves with changes to th...

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Recent publications

Aug 2021

Customer Owned Banking Code Compliance Committee releases Annual Report for 2020-21

USING THE INDUSTRY CODE TO SUPPORT CUSTOMERS AND INDUSTRY THROUGH CHALLENGING TIMES
The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released it...

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Jun 2021

Customer Owned Banking Code Compliance Committee Follow-Up Inquiry into consumer credit insurance

A follow-up inquiry into consumer credit insurance (CCI) has shown that, while customer owned banking institutions have stopped selling add-on CCI, they still have a duty to their customers when ...

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