The Customer Owned Banking Code Compliance Committee

The Customer Owned Banking Code Compliance Committee (COBCCC) monitors compliance with the Customer Owned Banking Code of Practice, identifies systemic industry-wide issues and promotes good industry practice.

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We support credit unions, mutual banks and mutual building societies to achieve service standards Australians can trust - Committee Chairperson

The latest from the newsdesk

Apr 2022

Cracking the Code: Customer Owned Banking Code of Practice overview webinar

The Customer Owned Banking Code of Practice articulates the customer owned banking sector’s commitment to putting their customers and their customers’ interests first. As the benchmark practice...

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Dec 2021

Committee welcomes new appointments to Code of Practice Compliance Committee and team

The Customer Owned Banking Code Compliance Committee (the COBCCC), the independent committee that monitors the Customer Owned Banking Code of Practice (the Code), is delighted to make the followi...

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Recent publications

Jun 2022

Own Motion Inquiry Report backs greater support for vulnerable customers

Customer-owned banking institutions may need to step up support for consumers experiencing vulnerability as pressures on people increase and ahead of the introduction of more stringent obligation...

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Mar 2022

Customer Owned Banking Code Compliance Committee releases Annual Data Report 2020-21

The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released its Annual Data Report. Drawn from breach and complaints data and from detailed discuss...

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