Reports 9 – Visibility and Access

As our first project on behalf of the Code Compliance Committee (CCC) we have undertaken an examination of web-based information available to members relating to the Mutual Banking Code of Practice (Code), internal dispute resolution (IDR) and external dispute resolution (EDR).

The objectives of the review are to:

  • Develop a better understanding of disclosure for Mutuals and their members;
  • Establish and promote the CCC and the requirements of the Code relating to disclosure, visibility and access;
  • Identify and promote good business practices in regards to visibility and accessibility of information about the Code, internal and external dispute resolution (IDR and EDR) by the publication of a public report; and
  • Meet with individual Mutuals to address any non-compliance with the Code’s requirements.

Please click here to open a copy of our report in regards to the outcome of our investigations.

We appreciate that this is a very busy period for most of you as the end of the financial year is approaching. However, we hope that this report will assist you in reviewing your procedures and guidelines in regards to your compliance with the Code.

If you have any further queries in regards to the above, please do not hesitate to contact the CCC on [email protected]


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