As our first project on behalf of the Code Compliance Committee (CCC) we have undertaken an examination of web-based information available to members relating to the Mutual Banking Code of Practice (Code), internal dispute resolution (IDR) and external dispute resolution (EDR).
The objectives of the review are to:
Please click here to open a copy of our report in regards to the outcome of our investigations.
We appreciate that this is a very busy period for most of you as the end of the financial year is approaching. However, we hope that this report will assist you in reviewing your procedures and guidelines in regards to your compliance with the Code.
If you have any further queries in regards to the above, please do not hesitate to contact the CCC on [email protected]