Annual Report 2013/2014

The Customer Owned Banking Code Compliance Committee is pleased to advise that it has released its Annual Report for 2013/2014 in accordance with section 4.3(k) of the Customer Owned Banking Code Compliance Committee Charter.

A copy of the Report can be downloaded here.

The 2013-2014 Year at a Glance section on page 4 of the Report, sets out the Committee’s key achievements for the reporting year in monitoring the activities of those mutual banks, credit unions and mutual building societies (Customer Owned Banking Institutions) that voluntarily subscribe to the Customer Owned Banking Code of Practice (the Code).

The Report also outlines the Committee’s work to influence improvements in the standards of practice and service of the Australian Customer Owned Banking Industry and how the Committee aims to build on that work in the future. The Committee’s involvement in assisting Code Subscribers to transition to the revised 2014 Code during the past year was a major undertaking, including the review and alignment of the Committee’s processes and procedures to the new governance framework.

The Committee is now operating under its new charter, which has given its governance arrangements greater transparency and clarity, as well as a distinctive new brand. Its new logo reflects these changes, including the shift in language to ‘customer owned banking’ to identify and define the sector.

The Committee welcomes any feedback or comments to [email protected].


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