About us

The Customer Owned Banking Code Compliance Committee encourages and promotes customer owned banking institutions to meet customer and community needs and expectations. We do this in three ways:

Monitoring compliance

We monitor compliance with the Customer Owned Banking Code of Practice and share good practice. This Code is essentially a set of promises outlining how Australia’s customer owned banks should behave in their dealings with customers.

We investigate allegations that a customer owned bank has breached its obligations under the Code. If a breach has occurred, we work with the customer owned bank to ensure the breach does not happen again.

Engaging with stakeholders

We engage with stakeholders to analyse the external financial services’ environment, share our experience of Code compliance and influence positive changes in industry. This work includes:


We ensure efficient and effective operations.

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