Committee members

The Code Compliance Committee is an independent compliance monitoring body established under its Charter and the Customer Owned Banking Code of Practice under the authority of the Customer Owned Banking Association.

Jocelyn Furlan, Independent Chairperson

Appointed: 19 February 2019 Term expires: 18 February 2025 (last term)

Jocelyn Furlan is Principal of Furlan Consulting, a non-executive director of Financial Counselling Australia and Aware Super, and Chair of the Board of Strathcona Baptist Girls Grammar School. She is also a member of Vanguard Investment Australia Ltd’s External Compliance Committee, and a director of Sport and Life Training Ltd (SALT).

She was the Chairperson of the Superannuation Complaints Tribunal for eight years from 2007 until March 2015. Since April 2015 she has provided consulting services, principally in the area of dispute resolution, including to the Commonwealth Bank of Australia’s financial advice remediation programs. Jocelyn has more than 30 years’ experience in superannuation and remains passionate about empowering Australian consumers in their financial affairs. She holds degrees in both law and commerce, is a graduate of the AICD and a member of numerous superannuation industry associations.

Cindy Hansen, Industry Representative

Appointed: 1 January 2020 Term expires: 31 December 2025 (last term)

Cindy Hansen is the General Counsel & Company Secretary for Qudos Bank and has more than 25 years’ experience in the finance industry, specialising in legal, compliance, and governance in retail banking and consumer finance. She also holds voluntary positions within the mutual and financial services sectors, including as an Elected Councillor for HCF, a Director of the Australian Finance Industry Association (AFIA) and a member of the FINSIA Retail and Business Banking Industry Council.

Cindy holds a law degree, a graduate diploma in finance and investment, and is a graduate of the Australian Institute of Company Directors. She is proud to be a signatory to the Banking & Finance Oath.

Philip Cullum, Consumer Representative

Appointed: 29 February 2020 Term expires: 28 February 2023 (eligible for re-appointment)

Philip Cullum is an experienced regulator and consumer advocate, based in Melbourne. He set up Consumer-wise Consulting, working on strategy, policy, engagement and governance. He is a member of the Boards of the Financial Basics Foundation (which he chairs), Clean Energy Council, Consumer Action Law Centre and Consumers’ Federation of Australia, as well as being a member of the expert panel at the financial ombudsman AFCA and the Consumer Policy Research Centre’s reference group. He is a graduate of the Australian Institute of Company Directors.

He was a senior advisor to the Australian Energy Regulator in 2017–2020, focused on strategy, governance and change. Before that, Philip was at the Australian Competition and Consumer Commission, on secondment from the UK energy regulator Ofgem, where he was the Consumers and Sustainability Partner. In the UK he also held senior roles at three consumer organisations and worked as an associate partner at Accenture. He was a member of advisory committees in financial services, food safety, aviation and water, as well as cross-sectoral bodies advising UK ministers on better regulation.

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