Committee members

The Code Compliance Committee is an independent compliance monitoring body established under its Charter and the Customer Owned Banking Code of Practice under the authority of the Customer Owned Banking Association.

Jocelyn Furlan, Independent Chairperson

Appointed: 19 February 2019 Term expires: 18 February 2025 (last term)

Jocelyn Furlan’s passion is an Australian community empowered about their financial affairs.

She is a non-executive director of Financial Counselling Australia, First State Super, and is Chair of the Board of Strathcona Baptist Girls Grammar School. She is also a member of Vanguard Investment Australia Ltd’s External Compliance Committee, and a part-time member of the Superannuation Complaints Tribunal. She is the Principal of Furlan Consulting.

Jocelyn was the Chairperson of the Superannuation Complaints Tribunal for eight years from 2007 until March 2015. Since April 2015 she has provided consulting services, principally in the area of dispute resolution, including to the Commonwealth Bank of Australia’s financial advice remediation programs.

Jocelyn holds law and commerce degrees and is a member of the AICD and numerous superannuation industry associations. She has in excess of 30 years’ experience in superannuation, including being the inaugural Company Secretary of VicSuper.

She is a much sought after speaker and presenter, sharing her insights into the superannuation and life insurance industries through relating stories of the many interesting disputes she has seen.

Cindy Hansen, Industry Representative

Appointed: 1 January 2020 Term expires: 31 December 2022 (eligible for re-appointment)

Cindy is the General Counsel & Company Secretary for Qudos Bank and has over 25 years’ experience in the finance industry, specialising in legal, compliance and governance in retail banking and consumer finance.  She also holds voluntary positions within the mutual and financial services sectors, including as an Elected Councillor for HCF, a Director of the Australian Finance Industry Association (AFIA) and a member of the FINSIA Retail and Business Banking Industry Council. Cindy holds a law degree, a graduate diploma in finance and investment and is a graduate of the Australian Institute of Company Directors. She is proud to be a signatory to the Banking & Finance Oath.

Philip Cullum, Consumer Representative

Appointed: 29 February 2020 Term expires: 28 February 2023 (eligible for re-appointment)

Philip is a highly experienced consumer advocate and regulator in Australia and the UK. He is a board member of the Consumer Action Law Centre and a member of the Consumer Policy Research Centre’s 2020 reference group and he has undertaken consultancy work on financial services for the Consumers Federation of Australia. In the UK he held senior roles at Which?, the National Consumer Council and Consumer Focus, and he has chaired or been a member of various UK consumer panels and advisory committees in financial services, food safety, aviation and water. He has been a senior advisor to the Australian Energy Regulator since 2017, working on strategy, governance and change. Philip was previously at the Australian Competition and Consumer Commission, on secondment from the UK energy regulator Ofgem, where he was the Consumer and Sustainability Partner. He was appointed by the UK Government to its Better Regulation Commission, Risk and Regulation Advisory Council and Regulatory Policy Committee.

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