Our Secretariat

The Code Compliance Committee’s work is supported by our Secretariat, which provides Code monitoring and administrative services to the Committee.
The Secretariat is provided by a specialised Code team within the Financial Ombudsman Service (FOS) Australia under a service agreement between the Committee, the Customer Owned Banking Association and FOS.

Sally Davis, General Manager, Code Compliance & Monitoring

Sally commenced as General Manager of Code Compliance and Monitoring at the Australian Financial Complaints Authority (AFCA) in September 2015.

Sally previously worked as Senior Manager of Systemic Issues at FOS and has worked at AFCA and its predecessor schemes for almost 20 years. Sally is an accredited mediator and holds a Bachelor of Commerce and a Bachelor of Laws degree from the University of Melbourne, a Graduate Diploma (Arts) from Monash University and is a Graduate of the Australian Institute of Company Directors.

Sally brings to this position extensive experience in financial services, as well as good relationships with regulators, industry and consumer groups.

Her work as General Manager involves the oversight of four other codes of practice in the financial services industry in addition to the Customer Owned Banking Code of Practice.

Daniela Kirchlinde, Compliance Manager

Daniela has a background in dispute resolution and broad insurance industry experience in Australia, England and Germany. Daniela previously worked as Complaints and Compliance Manager at the Australian Financial Complaints Authority (AFCA) and its predecessor schemes for over 20 years.

In addition to her Compliance Management role, she manages compliance for the Insurance Brokers Code of Practice.

Daniela holds a Bachelor of Commerce from the Cologne University (Germany) and a Graduate Diploma in Finance and Investment from the Australian Securities Institute Melbourne.

Contact us

The team can be contacted on Tel 1800 931 678 or email us.

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