Investigations can be a learning tool

Allegations of a breach of a Code of practice can be a useful learning tool even if a formal investigation finds no Code breach.

This was the outcome of a Code breach allegation recently inves...

News & Publications

Compliance with privacy obligations follow-up inquiry outcomes

Privacy and data security are among the foremost concerns for consumers and, with recent government moves to update and strengthen privacy laws, it is essential that financial institutions manage...

Customer Owned Banking Code Compliance Committee Annual Report 2018-19

The Customer Owned Banking Code Compliance Committee (the Committee) is pleased to release its Annual Report 2018-19. A copy of the Report can be downloaded here.

The Annual Report demonstrate...

Own Motion Inquiry ‘Sale of consumer credit insurance by customer owned banking Code subscribers’

Scrutiny of add-on insurance products by consumers, regulators and government has increased recently, with a particular focus on the sale of consumer credit insurance (CCI). Insurers and third-pa...