Committee welcomes new appointments to Code of Practice Compliance Committee and team

The Customer Owned Banking Code Compliance Committee (the COBCCC), the independent committee that monitors the Customer Owned Banking Code of Practice (the Code), is delighted to make the followi...

News & Publications

Learning by Example

Every year, the Customer Owned Banking Code Compliance Committee (COBCCC) seeks data about complaints and breaches of the Customer Owned Banking Code of Practice (the Code) from subscribers. At i...

Committee welcomes updated ASIC guidance on handling of complaints and disputes

On 5 October 2021, ASIC’s Regulatory Guide RG 271 Internal Dispute Resolution (RG 271) came into effect.  RG 271 sets new standards and requirements for complaints-handling across the financia...

Customer Owned Banking Code Compliance Committee releases Annual Report for 2020-21

USING THE INDUSTRY CODE TO SUPPORT CUSTOMERS AND INDUSTRY THROUGH CHALLENGING TIMES
The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released it...