Own Motion Inquiry Report backs greater support for vulnerable customers

Customer-owned banking institutions may need to step up support for consumers experiencing vulnerability as pressures on people increase and ahead of the introduction of more stringent obligation...

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Customer Owned Banking Code Compliance Committee releases Annual Data Report 2020-21

The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released its Annual Data Report. Drawn from breach and complaints data and from detailed discuss...

Learning by Example

Every year, the Customer Owned Banking Code Compliance Committee (COBCCC) seeks data about complaints and breaches of the Customer Owned Banking Code of Practice (the Code) from subscribers. At i...

Customer Owned Banking Code Compliance Committee releases Annual Report for 2020-21

USING THE INDUSTRY CODE TO SUPPORT CUSTOMERS AND INDUSTRY THROUGH CHALLENGING TIMES
The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released it...