Information for Customer Owned Banking Institutions

Information for subscribers to the Customer Owned Banking Code of Practice

The Customer Owned Banking Code of Practice (the Code) was developed by the Customer Owned Banking Association (COBA) to complement the existing compliance and risk management frameworks within the customer owned banking industry.

The Code’s true value and purpose is to encourage subscribers to provide a level of customer service that exceeds what is required by the law.

As a subscriber to the Code, you will work with the Customer Owned Banking Code Compliance Committee (COBCCC) to maintain standards that meet the needs of consumers who engage your services.

You agree to uphold the conditions of the Code and understand there may be consequences if you fail to do so.

Find out more

See our Code Subscriber register for a list of customer owned banks that subscribe to the Code.

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