Australian Financial Complaints Authority
Provides free, fast and binding dispute resolution to consumers and small businesses.
Financial Counselling Australia (FCA)
To find a Financial Counsellor call 1800 007 007 to be automatically transferred to the phone service in your State (Freecall 9:30am to 4pm, Monday to Friday),
FCA’s website also contains a service locator for organisations providing financial counselling.
The organisation’s website features a legal aid service locator for each State and Territory. These services are free, independent and confidential. Phone (03) 6236 3813.
National Association of Community legal centres
The association’s website provides a service locator for community legal centres. Phone (02) 9264 9595.
Telephone advice for consumers with legal questions about financial services:
ACT: Consumer Law Centre (02) 6257 1788
NSW: Consumer Credit Legal Centre 1800 007 007
TAS: Consumer Credit Hotline 1800 232 500
VIC: Consumer Action Law Centre 1300 881 020
WA: Consumer Credit Legal Service 08 9221 7066
Free confidential and independent financial information for Victorians experiencing financial difficulty.
Offers free, independent guidance so that consumers can make the best choices for their money.
Directs you to financial counsellors in your area. Features a ‘Debt Self Help Tool’.
Customer Owned Banking Association
Provides useful information on customer owned banking financial services and consumer issues.
Australian Competition & Consumer Commission
Assesses complaints on business practices and provides guidance to business and consumers on their rights and obligations under the Australian Consumer Law.
Australian Prudential Regulation Authority
Promotes prudent behaviour among financial institutions. Can provide advice and/or guidelines on the early release of superannuation benefits.
Australian Securities & Investments Commission
Regulates and enforces consumer protection laws covering investments, superannuation, insurance and financial advice.
Office of the Australian Information Commissioner
Investigates allegations of breaches of privacy.