The Customer Owned Banking Code of Practice outlines several commitments to you, whether you’re an individual or small business customer.
Importantly, the Code outlines how you can expect your credit union, mutual bank or mutual building society to behave towards you if it is a Code Subscriber. Among other things it ensures that:
The Code also offers protection for consumers and small business consumers experiencing financial difficulty.
Some of the things the Code covers include:
The Customer Owned Banking Code of Practice is how credit unions, mutual banks and mutual building societies deliver on their pledge to always put customers first.
The Code contains 10 key promises that outline how they will do this.
Customer Owned Banking Code of Practice (PDF, 781 KB, 32 pages).
Check our Code Subscriber register to find out if your customer owned bank subscribes to the Code.