E-news and publications
E-news include regular bulletins from the Customer Owned Banking Code Compliance Committee to assist customer owned banking institutions which have adopted the Customer Owned Banking Code of Practice to meet the standards of good industry practice set out in it.
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If you have any queries or wish to provide us with your comments in regards to these bulletins, please do not hesitate to contact us by email to [email protected] .
- Learning by Example, November 2021
- RG 271 – Committee welcomes updated ASIC guidance on handling of complaints and disputes, October 2021
- Annual Report 2020-21, August 2021
- Follow-Up Inquiry into consumer credit insurance, June 2021
- Annual Data Verification Report 2019-20, May 2021
- Annual Report 2019-20, December 2020
- Investigations can be a learning tool, September 2020
- Compliance with privacy obligations follow-up inquiry outcomes, June 2020
- Annual compliance health check, June 2019
- Direct Debit follow-up review reveals disappointing level of compliance, March 2019
- Compliance with privacy obligations still an issue, February 2019
- Committee welcomes Jocelyn Furlan as new independent Chairperson, February 2019
- Lessons from the 2017 Annual Compliance Verification Program, Part 3 ‘Better complaint reporting‘, 1 June 2018
- Lessons from the 2017 Annual Compliance Verification Program, Part 2 ‘Better breach reporting’, 25 May 2018
- Lessons from the 2017 Annual Compliance Verification Program, Part 1 ‘Managing privacy compliance’, 18 May 2018
- Case study: Obligations towards co-borrowers, May 2018
- Accomplish 32, 6 December 2017
- Accomplish 31, 22 September 2017
- Accomplish 30, 14 June 2017
- Accomplish 29, 2 March 2017
- Accomplish 28, 26 October 2016
- Accomplish 27, 17 June 2016
- Accomplish 26, 23 March 2016
- Accomplish 25, 15 December 2015
- Accomplish 24, 25 September 2015
- New General Manager Code compliance and monitoring at FOS, 26 August 2015
- Accomplish 23, 10 June 2015
- Industry Codes of Practice – do your clients have enforceable rights, 29 May 2015
- Accomplish 22
- Accomplish 21
- Accomplish 20, 1 August 2014
- Accomplish 19, 28 May 2014
- Accomplish 18, 19 March 2014
- Accomplish 17, 5 March 2014
- Accomplish 16, 20 December 2013
- Accomplish 15, 11 October 2013
- New name in banking launched customer owned banking association COBA, 8 July 2013
- Accomplish 14, 12 June 2013
- Accomplish 13, 22 March 2013
- Accomplish 12, 17 October 2012
- Accomplish 11, 15 August 2012
- Accomplish 10, 2 May 2012
- Accomplish 9, 8 March 2012
- Accomplish 8, 11 November 2011
- Appointment of new Executive Manager, 6 July 2011
- Accomplish 7, 1 September 2011
- Accomplish 6, 1 June 2011
- Accomplish 5, 25 March 2011
- Accomplish 4, 26 December 2010
- Accomplish 3, 3 September 2010
- Accomplish 2, 25 June 2010
- Accomplish 1, 12 March 2010