Investigations can be a learning tool

Allegations of a breach of a Code of practice can be a useful learning tool even if a formal investigation finds no Code breach.

This was the outcome of a Code breach allegation recently inves...

News & Publications

Annual compliance health check

With the 2019 Annual Compliance Statement (ACS) program about to roll out, we urge subscribers to the Customer Owned Banking Code of Practice (the Code) to acquaint themselves with changes to th...

Direct Debit follow-up review reveals disappointing level of compliance

The ability to cancel a direct debit arrangement helps consumers maintain control of their finances and is especially important for those experiencing financial hardship. Under section 20.1 of th...

Compliance with privacy obligations still an issue

Privacy and data security compliance will become both more complex to manage and more important as Australia moves towards implementing open banking. Yet a recent inquiry identified a concerning ...