The Customer Owned Banking Code of Practice articulates the customer owned banking sector’s commitment to putting their customers and their customers’ interests first. As the benchmark practice...
Continue reading this storyThe Customer Owned Banking Code Compliance Committee (the COBCCC), the independent committee that monitors the Customer Owned Banking Code of Practice (the Code), is delighted to make the followi...
Continue reading this storyOn 5 October 2021, ASIC’s Regulatory Guide RG 271 Internal Dispute Resolution (RG 271) came into effect. RG 271 sets new standards and requirements for complaints-handling across the financia...
Continue reading this storyAllegations of a breach of a Code of practice can be a useful learning tool even if a formal investigation finds no Code breach.
This was the outcome of a Code breach allegation recently inves...
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