Cracking the Code: Customer Owned Banking Code of Practice overview webinar

The Customer Owned Banking Code of Practice articulates the customer owned banking sector’s commitment to putting their customers and their customers’ interests first. As the benchmark practice...

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News & Publications

Annual Report

Committee welcomes new appointments to Code of Practice Compliance Committee and team

The Customer Owned Banking Code Compliance Committee (the COBCCC), the independent committee that monitors the Customer Owned Banking Code of Practice (the Code), is delighted to make the followi...

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Committee welcomes updated ASIC guidance on handling of complaints and disputes

On 5 October 2021, ASIC’s Regulatory Guide RG 271 Internal Dispute Resolution (RG 271) came into effect.  RG 271 sets new standards and requirements for complaints-handling across the financia...

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Investigations can be a learning tool

Allegations of a breach of a Code of practice can be a useful learning tool even if a formal investigation finds no Code breach.

This was the outcome of a Code breach allegation recently inves...

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